Guest Relations Manager

Responsibilities

• Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
• Coverage of overnight shifts and duties as assigned
• Review arrival and VIPs to ensure all special requirements are met or exceeded
• Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
• Development, implement and maintain Guest Service standards
• Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head
• Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience
• Your experience and skills include: (*required prior to start date)
• Two years supervisory/management experience in Front Office operations
• Cash/float handling experience
• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Valid Driver's License required*
• Clean Driver's Abstract required*
• Maui County Liquor Card required*
• Visa Requirements: Applicants must be legally eligible to work the United States
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Join our 'ohana today : Visit our website to learn more about living and working for Fairmont Hawai'i. www.fairmonthawaiijobs.com
• Why work for Accor?
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Additional Information

Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a Guest Relations Manager , you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Salary Range: $76,000 - $84,000

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