Service Desk Support Officer

About the role

At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there. We are seeking a customer-focused Service Desk Support Officer to join our team and provide first-level IT support to end users across the business. Working within an ITIL Service Management framework, you will play a key role in delivering exceptional customer service, resolving incidents and service requests, and supporting the ongoing improvement of IT services. This is an exciting opportunity to contribute to a range of End User Computing initiatives while working in a collaborative and fast-paced support environment. This role will be a 12-month fixed-term contract based in Hobart, TAS. What You'll Do Provide first-level support for incidents and service requests via phone, ServiceNow and walk-up support. Troubleshoot and resolve user issues in a timely manner. Escalate complex issues where required and ensure accurate ticket management. Support continual service improvement and process enhancement initiatives. Assist with End User Computing projects and technology refresh programs. Maintain accurate documentation of incidents, requests, resolutions and support procedures. Monitor service desk queues and ensure tickets are prioritised and managed in line with agreed service levels. What You'll Bring Minimum 2 years' experience in a Service Desk or IT support environment. Experience working within an ITIL Service Management framework. Knowledge of ITSM tools such as ServiceNow. Strong customer service and communication skills. Ability to manage competing priorities and work effectively in a team environment. Experience providing remote technical support to end users. Strong problem-solving and troubleshooting skills with the ability to identify and resolve issues efficiently. A proactive mindset with a commitment to continuous improvement and delivering high-quality support services. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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