Application Support

Responsibilities

• Provide expert-level support for business applications, ensuring maximum uptime and performance
• Troubleshoot and resolve complex application issues, working with development teams when needed
• Monitor application performance and lead improvements to efficiency and reliability
• Document support activities, maintain logs, and create user guides and training materials
• Develop backend configuration enhancements and automated job schedules to support batch processing
• Mentor junior support team members and provide technical guidance
• Assist QA with replicating production issues and building test packs
• Provide out-of-hours on-call support for production processing on a rostered basis
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• Experience in production support
• Experience with SQL and PL/SQL
• Experience troubleshooting and resolving technical issues
• Experience with UNIX shell scripting or Python
• An equivalent combination of educational background, related experience, and/or military experience
• Experience that would be great to have:
• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages
• Working knowledge of cloud technologies
• Exposure to APIs and microservices in Java
• Previous experience in card payments or merchant acquiring
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Diversity and Inclusion:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support About your role: At Fiserv, we are committed to delivering reliable service and support for critical business applications. As an Application Support - Sr Professional I, you will play an important role in keeping systems running smoothly, resolving technical issues, and improving application performance and reliability. You will also work closely with users, development teams, and QA to support production stability and business continuity.

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