Applications Management-AM Engineer (Support)

Responsibilities

• Manage, monitor, and support an Instant Payment System across development, test, and production environments.
• Act as a point of escalation for Production related incidents, perform troubleshooting and investigate root cause analysis.
• Perform root cause analysis using observability tools, log analysis, and reverse engineering when needed.
• Participate in On-Call shifts on a rota basis (24/7) and ensure support for Production critical incidents
• Support with release preparation activities, including PRs and branch preparation, configuration management and validations, in collaboration with development and infrastructure teams.
• Analyze recurring issues and implement permanent fixes to improve application stability and performance.
• Collaborate with developers, QA, and infrastructure teams to optimize the application lifecycle.
• Maintain documentation for processes, system configurations, and application support guidelines.
• Continuously improve monitoring, detection, and analysis processes (using Splunk, Dynatrace) and proactively address potential risks or bottlenecks.
• Required Skills and Qualifications
• Proven experience (5-8 years) in supporting Payment or Financial systems /
• Strong knowledge of application deployment, monitoring, and troubleshooting tools .
• Experience with observability tools (e.g., Grafana, Prometheus, ELK, Splunk, Dynatrace, AppDynamics, NewRelic). Ability to perform log analysis and identify patterns quickly.
• Familiarity with databases (SQL/Oracle) & API-based integrations how to troubleshoot them.
• Experience with ITSM tools (e.g., JIRA, ServiceNow) for incident, change, and problem management.
• Knowledge of cloud environments (AWS/Azure/GCP) and containerization (Docker, Kubernetes) is an advantage.
• Strong understanding of SDLC and release management processes.
• Understanding compliance and audit requirements in financial/transaction domains.
• Excellent communication and collaboration skills; team player mindset.
• Ability to work in On-call rotations and handle high-pressure production issues.
• Fast learner with the ability to adapt to complex environments.

Requirements

• ITIL certification or equivalent knowledge of IT service management frameworks.
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Experience with reverse engineering software behavior in production.
• Background in Banking, Payments, or Financial Services industry .
• Familiarity with regulatory and compliance standards (e.g., ISO, PCI-DSS).

Additional Information

Role overview We are looking for a highly responsible and proactive Application Management Engineer to oversee the stability and performance of our Instant Payment System . The role is focused on investigating issues, identifying root causes, and ensuring smooth operations in a complex multi-system environment. You will act as the first line of deep analysis, ensuring incidents are properly triaged, understood, and escalated with actionable insights.

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Company Intel

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