Customer Support Specialist I - Shared Services - Monterrey

About the role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You'll work in a dynamic environment, collaborating with a team of 10-20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday-Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays. What the candidate will do? Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking. Manage tasks from inbound queues and internal systems. Communicate directly with carriers and shipping facilities via calls and messages. Use multiple systems and tools to investigate and resolve issues. Apply problem-solving skills to make decisions that support carriers, customers, and business operations. Escalate cases when needed and clearly explain resolutions to improve processes. Share ideas that enhance efficiency and the carrier/customer experience. Support additional operational tasks as assignee.

Requirements

• Advanced English (spoken and written).
• 1 year of customer-facing experience or a bachelor's degree.
• About Uber Freight
• EEOC

Additional Information

Schedule: Fulltime Job Type: Onsite Salary Type: Salary Req: #1981

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