Information Technology Specialist

About the role

Salary range contains multiple steps. In most cases, the salary will be set at the starting point of the range for the grade level qualified for new federal employees. GS-7: $57,331 to $74,532 GS-9: $68,545 to $89,114 As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-OHN-12951267-DE through May 27, 2026.. For all IT positions, individuals must have IT-related experience demonstrating each of the four competencies listed below and the specialized experience for the specific grade level OR the level of education listed below for the specific grade. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To be eligible at the GS-7 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience or Education. Specialized Experience: One (1) full year of experience equivalent to the GS-05 grade level. Specialized experience is defined as experience providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; Coordinate teleconference and distance learning activities; Installing new upgraded software; Collaborate to configure using knowledge of network standards and protocols and maintaining access control systems. OR Education: Successful completion of one (1) full year of graduate education (18 semester hours or the number of units your school uses to describe one graduate year of academic study) leading to a master's degree in a related field (e.g. computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management) which demonstrates the knowledge, skills, and abilities necessary to do Information Technology Specialist work. OR Superior Academic Achievement: Possess a Bachelor's Degree or expect to complete the requirements for a Bachelor's degree within the next 9 months AND possess at least one of the following criteria: class standing in the upper third of the graduating class; an overall GPA of 3.0 OR at least a 3.0 based on courses completed during the final two years of my curriculum; a GPA of at least 3.5 based on the average of required courses completed in my major field OR based on the average of required courses completed during the final two years of my curriculum; OR election to membership in a national scholastic honor society. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience or Education. Specialized Experience: One (1) full year of experience equivalent to the GS-07 grade level. Qualifying experience providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; Installs and distributes new or upgraded software to ensure customers receive current version of supported software; Assist converting user-developed content into workable web pages; Assist and installing routine updates and patches to existing programs and Maintaining access control systems. OR Education: Possess one of the following types of education in a related field (e.g. computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management): a Master's or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree. Interagency Career Transition Assistance Plan (ICTAP)- Th

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