Creative Team Account Manager - M&G plc.

Requirements

• Experience in marketing operations, creative workflow management, or account/project management
• Background in managing creative, design, or brand delivery workflows preferred
• Experience coordinating cross-functional marketing teams in a structured environment
• Evidence of improving processes, SLAs, and stakeholder communication
• Key Stakeholders
• Life Marketing Leads
• Planning & Effectiveness
• Creative Services Team
• Compliance
• Brand Team
• External Agencies
• KPIs
• SLA adherence across all request types
• Quality and completeness score of briefs
• Reduction in rework and late-stage amends
• Timeliness of delivery against agreed schedules
• Stakeholder satisfaction and feedback
• Predictability and stability of the creative pipeline
• Location: Stirling or Edinburgh
• Work Level: Experienced Colleague
• Recruiter: Amy Curtis
• Closing Date: 25th May 2026

Benefits

Additional Information

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Creative Team Account Manager To act as the central coordinator for all creative and brand work entering the Creative Services function. This role ensures every brief is insight-led, clearly defined, logically prioritised, and resourced efficiently. The Account Manager provides operational discipline, enabling the team to deliver high-quality, compliant creative output that aligns with Life Marketing's strategic objectives and campaign roadmap. Key Responsibilities (Strategic & Operational): Manage the full intake lifecycle - from initial request through scoping, clarification, alignment, and approval Challenge and refine briefs to ensure clarity of objectives, target audience, insight, mandatories, channels, timelines, and success metrics Operate as the primary point of contact for Marketing stakeholders, gathering requirements and translating them into actionable work packages Create structured workback schedules, identifying dependencies, risks, and cross-functional touchpoints (Brand, Compliance, Planning & Effectiveness) Run weekly demand planning sessions with Creative Delivery Manager to balance capacity and prioritise against strategic needs Maintain a centralised creative pipeline including SLAs, lead times, status, ownership, and blockers Ensure all briefs meet quality standards and contain required inputs for the Brand and Creative Lead as well as the Designers to deliver high-quality output Partner with Compliance to ensure all required regulatory inputs are captured early, and timelines reflect review cycles Provide proactive communication to stakeholders including status reports, timeline updates, agreed actions, and scope changes Facilitate post-delivery reviews, capturing learnings, performance insights, and opportunities for workflow optimisation Knowledge & Skills Strong project and workflow management, with the ability to manage multiple concurrent workstreams Excellent communication and stakeholder management skills, able to influence and challenge constructively Deep understanding of creative processes, campaign planning cycles, production workflows, and approvals Ability to interpret marketing objectives and translate them into structured briefs Proficiency with workflow/PM tools (e.g., Trello, Asana, Jira, Aprimo, Workfront - depending on M&G stack) Strong analytical mindset to evaluate capacity, SLAs, and pipeline performance

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