Credit & Collections Analyst 1

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Credit & Collection 1 This position is needed to Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team. The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio.

Responsibilities

• In this role, you'll:
• You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA's
• You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction
• You will be responsible for ensuring 60+ debt is below 3% each month.
• Be transparent at times and honest with your approach
• Identify key areas for change or improvement - be involved in Projects
• You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times
• You will closely with internal and external stakeholders to identify and resolve issues
• You will be required to provide ongoing reports for collections status of past due accounts and issue status
• Key deliverable will be to manage a portfolio of accounts

Requirements

• Required:
• You are someone who thrives in a fast- paced environment and can easily shift between the details and the "big picture"
• You love data and reconciliations
• Best in class customer service in your priority
• Ideally, you have more than three years of experience working on Accounting Team, with 1 to 3 years of Collections experience
• A desire to maintain and enhance our unique culture and on ongoing desire to strive for continuous improvement by adding your talents to Twilio is highly desired
• Desired:
• Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience
• Location
• This role will be Remote and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
• Travel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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