Customer Support Agent

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Assist fans with:
• ticket purchases
• mobile tickets
• refunds and exchanges
• account-related issues
• event access and entry questions
• Troubleshoot technical issues related to the ticketing platform.
• Accurately document customer interactions in CRM systems.
• Escalate complex cases to specialized internal teams.
• Stay informed about upcoming events, procedures, and systems.
• Contribute ideas to improve the overall customer experience.
• Handle high-pressure situations during major event on-sales and peak periods.
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Previous experience in customer service, helpdesk, or support roles is a plus.
• Familiarity with CRM systems such as Salesforce or Zendesk is an advantage.
• Comfortable working with digital tools and online platforms.
• Strong problem-solving skills.
• Attention to detail and accuracy.
• Fluent in French and Dutch with a good command of English.
• YOU (BEHAVIOURAL SKILLS)
• Excellent communication and interpersonal skills.
• Customer-oriented and solution-driven mindset.
• Strong organizational and multi-tasking abilities.
• Ability to remain calm under pressure.
• Passion for music, entertainment, and live events.
• Positive attitude and team-player mentality.
• Flexible availability during busy event periods.
• LIFE AT TICKETMASTER
• We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
• Our work is guided by our values:
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
• EQUAL OPPORTUNITIES
• HIRING PRACTICES

Benefits

Additional Information

Job Summary: JOB DESCRIPTION: CUSTOMER SUPPORT AGENT Location: Brussels Division: International Ticketing, Customer Service Line Manager: Fan Support Manager Contract Terms: Full Time 38 hours per week THE TEAM The team provides support to fans and customers regarding ticket purchases, order management, event access, and related inquiries. The team ensures quality customer experience by resolving issues efficiently, answering questions, and acting as a point of contact between customers and event organizers. THE JOB As a Customer Support Agent, you will be the first point of contact for Ticketmaster Belgium customers and fans. You will assist customers with questions related to tickets, events, accounts, and payments while ensuring excellent customer experience. You will work closely with internal departments such as Event Operations, Client Support, and Technical Support to resolve issues quickly and professionally.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Live Nation? Share your experience