Infrastructure Support Engineer

Responsibilities

• System Reliability: Monitor, fine-tune, and optimize infrastructure performance. You are the final line of defense, troubleshooting incidents and driving permanent resolutions.
• Infrastructure Hardening: Lead security efforts by implementing CIS hardening on Windows Server 2022 and RHEL, ensuring our environment stays secure and compliant.
• Advanced Virtualization: Manage and optimize Hyper-V cluster setups, vNICs, and vSwitches to ensure maximum resource availability.
• Innovation & Automation: We value proactivity. You will be encouraged to identify opportunities to automate repetitive tasks and implement smarter alerting systems.
• Vendor & Stakeholder Management: Act as a key technical point of contact, coordinating with internal teams and external vendors to keep operations running smoothly.
• What You Bring
• Hands-on Experience: Minimum 3 years of experience in data center infrastructure, specifically with Hyper-V, Windows Server, RHEL, CyberArk PAM, and Veeam .
• Technical Proficiency: Strong background in Hyper-V cluster management, GPO deployment, and CIS hardening.
• Versatility: Familiarity with AWS environments and ITIL frameworks for incident and change management.
• Networking Foundations: Solid grasp of networking (IP addressing, routing, VLANs).
• The "Plus" Factors: Knowledge of BMC Control-M and firewall/switch administration is highly regarded.
• Certifications: Microsoft Certified (Windows Server) or AWS Certified Solutions Architect are a major plus, as is an ITIL Foundation certification.
• Key Competencies
• Calm Under Pressure: Ability to navigate high-stakes incidents with a cool head and methodical approach.
• Precision: An obsession with detail-whether it's in documentation, runbooks, or configuration changes.
• Communication: A natural at managing stakeholder expectations and vendor relationships.

Additional Information

Are you passionate about building, hardening, and optimizing enterprise infrastructure? We are looking for an Infrastructure Support Engineer to take ownership of our mission-critical data center, Sever rooms or cloud environments. This is not a "help desk" role. You will be at the heart of our operations, working directly with high-end technologies like CyberArk PAM, Veeam Data Backup, and complex Hyper-V clusters . If you take pride in architectural integrity, security hardening, and building systems that perform flawlessly under pressure, this is the environment where your skills will make a tangible impact. Why Join Us? Deep-Dive Technology Stack: You won't just "patch" systems; you will work on enterprise-grade deployments including CIS hardening, GPO orchestration, and complex virtualization. Professional Mastery: Gain specialized expertise in Privilege Access Management (CyberArk) and robust data protection strategies (Veeam). Impactful Work: Directly contribute to system performance, automation, and infrastructure stability. Your recommendations for optimization will be valued and implemented. Collaborative Environment: Work alongside a professional team where vendor coordination, stakeholder management, and technical documentation are treated as core engineering skills.

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