Head of Operational Excellence

Responsibilities

• Operational Continuous Improvement
• Own the Ops CI program architecture: methodology, cadence, idea management, tracking, and ROI measurement. Build the system that makes improvement a habit, not a project.
• Drive a depth-first approach to improvement cycles. Use structured PDCA at the work cell level with measurable leading indicators (improvement requests submitted, just-do-its completed, kaizen cycles per month).
• Build the feedback loop between the floor and the standard work library: changes proven on the floor get documented and propagated; standard work reflects current best practice, not last year's.
• Establish and champion lean vocabulary and methodology across the organization, including gemba, 5S, value stream mapping, and PDCA. CI should have a common language that does not have to be reinvented by each team.
• Identify high-value initiatives that require engineering or manufacturing engineering resources; make the case and escalate through the appropriate channel. You are not expected to solve every problem yourself.
• Build the replication playbook: how improvements, standard work updates, quality learnings, and safety learnings move from one facility to the next. Define ownership, approvals, training triggers, and audit mechanisms so replication is reliable.
• Quality
• Lead and develop the Quality function. Set priorities, build the operating cadence, and ensure the team delivers scalable, repeatable quality mechanisms.
• Own the interfaces between quality and the manufacturing system: defect taxonomy, quality gates, CAPA, audit mechanisms, and rework tracking.
• Ensure defect and rework learnings feed into the improvement engine and standard work system, including closed-loop corrective action and prevention mechanisms.
• Ensure product and process changes flow through the appropriate review mechanisms before hitting the floor.
• Environmental Health and Safety
• Own EHS in the near term and hire dedicated EHS leadership. Build the management system that ensures safety is embedded in how work is done.
• Establish safety culture and expectations, leading-indicator tracking, near-miss systems, toolbox talks, incident management, and corrective action.
• Ensure process changes include appropriate safety review, risk assessment, and adoption checks.
• Ensure safety learnings and near-miss learnings are treated as improvement inputs and replicated across facilities.
• Training and Standards
• Own the standards system that enables training at scale. Set the mechanisms that keep standard work accurate, versioned, and adopted.
• Partner with Factory Operations leaders and training owners to ensure onboarding and skills transfer are supported by strong standards and consistent qualification mechanisms.
• Develop the standards propagation playbook: how does what we learn at FAB1 get embedded at Fab Two without having to relearn it? This is one of the most leveraged problems you will own.
• Cross-Functional Collaboration
• Serve as the organizational interface between Factory Operations (who runs the floor) and Engineering / Technology (who designs the next one).
• Provide structured escalation paths for CI initiatives that require mechanical or manufacturing engineering resources. Engineering bandwidth should be allocated by decision rather than consumed by default.
• 30 / 90 / 1 Year Outcomes
• First 30 Days
• Conduct a structured assessment of the current state: CI program, quality systems, EHS practices, and sta

Requirements

• We are looking for a Head of Operational Excellence to build and own the system that makes Reframe's factories get better over time. The focus is a repeatable improvement engine and a replication playbook that allows what we learn in one facility to become the standard everywhere.

Benefits

Additional Information

About Reframe Systems Reframe Systems is on a mission to build resilient housing for all, at massive scale. We are doing it by re-imagining how housing is designed and built. We are replacing the fragmented, trade-by-trade construction model with a vertically integrated, software-driven manufacturing system. Our volumetric module platform and agile microfactory in the greater Boston area are producing multifamily housing faster, cheaper, and with lower carbon than conventional methods. We are backed by leading VC firms in the industrial and construction space, and we have a national scaling roadmap actively underway.

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