CRM/CPQ Architect (ServiceNow)

Responsibilities

• Platform Vision & Strategy : Define the long-term technical roadmap for the ServiceNow ecosystem, ensuring it scales with the organization's growth.
• Technical Design: Lead the design of complex integrations, custom applications, and automated workflows across modules (CSM, ITSM, CRM, CPQ etc.).
• Governance & Standards: Establish and enforce development standards, code reviews, and best practices to minimize technical debt and ensure upgradeability.
• Stakeholder Management: Work closely with stakeholders, product owners, and developers to translate business needs into technical blueprints.
• Innovation: Stay ahead of ServiceNow releases (e.g., Zurich, Australia) to evaluate new features like Generative AI, Agentic AI and Process Mining.
• The Experience You Bring
• Architecture: 12+ years in IT, with 5+ years specifically focused on ServiceNow architecture and advanced development.
• Technical Depth: Mastery of JavaScript, Glide API, Service Portal (AngularJS/Widget development), and IntegrationHub.
• Integration: Strong understanding of LDAP, SSO, SCIM, Mid-Servers, and REST/SOAP integrations.
• Soft Skills: Excellent mentorship abilities and the capacity to explain complex technical concepts to non-technical audiences.
• Bonus Points If You Have
• Education: Master's degree in Computer Science or a closely related discipline.
• Certifications (Preferred):
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in CSM and ITSM
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)
• Aren't sure if you're a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates - so don't hesitate to apply; you could be the perfect fit!
• #LI-ES1
• All employment decisions are based on business needs, job requirements, and individual qualifications.

Benefits

Additional Information

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact As a CRM/CPQ Architect, you will be the technical visionary responsible for the overall design, architecture, and governance of the ServiceNow platform. You will bridge the gap between complex business requirements and scalable technical solutions, ensuring that the platform remains robust, performant, and aligned with industry best practices.

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