Sr. Director of Quality Assurance

Responsibilities

• Define and implement the enterprise QA strategy, including the operating model, standards, tooling, metrics, and team structure required to improve software quality across the organization.
• Build and lead a centralized QA function that partners effectively with distributed engineering teams while establishing consistent quality standards and release expectations.
• Create a modern test automation strategy across unit, integration, API, UI, regression, data, and end-to-end testing.
• Establish clear release readiness criteria, including test coverage expectations, regression completion, defect thresholds, performance validation, and production sign-off.
• Partner with Engineering leadership to mature the SDLC, including improved code promotion, test environments, UAT practices, release schedules, and production deployment controls.
• Develop and maintain a comprehensive regression testing program for critical customer workflows, platform capabilities, APIs, and data products.
• Define quality metrics and reporting, including defect escape rate, test coverage, automation coverage, release readiness, defect aging, severity trends, and production incident correlation.
• Improve customer confidence by reducing avoidable production defects, increasing release predictability, and ensuring quality issues are visible and actively managed.
• Partner with Product to ensure acceptance criteria, test plans, and release validation are embedded earlier in the development lifecycle.
• Partner with Security and Compliance to ensure QA processes support FedRAMP, SOC 2, NIST-aligned controls, vulnerability remediation, auditability, and evidence collection where applicable.
• Develop QA practices for AI-enabled products and workflows, including evaluation frameworks, deterministic test cases, prompt and model behavior validation, data quality checks, hallucination detection, and repeatability controls.
• Evaluate, implement, and manage QA tooling, automation frameworks, test management systems, CI/CD quality gates, and reporting dashboards.
• Lead performance and scalability testing practices for critical systems, including APIs, search, data ingestion, high-volume workflows, and customer-facing applications.
• Create a culture of quality ownership where QA is not a downstream gate, but an integrated part of how engineering

Additional Information

Babel Street is the trusted technology partner for the world's most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empower s government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage . The actionable insights we deliver safeguard lives and protect critical assets around the world . Babel Street is headquartered in Reston, Virginia , with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www. babelstreet.com . ROLE SUMMARY The Sr. Director of Quality Assurance will own the strategy, operating model, and execution discipline required to materially improve software quality across Babel Street's engineering organization. This leader will establish a modern QA function that improves release confidence, reduces production defects, strengthens customer trust, and enables Engineering to ship faster without sacrificing reliability. This role is responsible for building a scalable quality model across products, platforms, APIs, data pipelines, and AI-enabled workflows. The Sr. Director of QA will partner closely with Engineering, Product, Security, Customer Experience, and Delivery to define quality standards, implement test automation, mature release readiness, and create measurable accountability for quality outcomes. The ideal candidate is a hands-on quality leader who can operate strategically while also building practical systems, processes, and teams. They should bring strong experience in enterprise software quality, automated testing, release governance, regression management, and modern SDLC practices. ROLE SPAN This role spans quality assurance, test automation, release readiness, regression testing, performance validation, defect management, QA tooling, and quality governance across Babel Street's engineering portfolio. The role will cover: Enterprise platform quality API and backend service quality UI and workflow testing Data validation and pipeline testing AI/ML and agentic workflow testing Regression and smoke testing Performance, scalability, and reliability testing Release certification and production readiness QA metrics, reporting, and continuous improvement Cross-functional quality processes with Product, Engineering, Security, and Customer Experience

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at babelstreet? Share your experience