Executive Director, Regional Site Leader (Plano)

About the role

The General Manager/Site Leader is responsible for ensuring consistent experience for employees and leaders across the USAA Plano campus . Cultivates robust communication between each of the GM/Site Leaders to broaden visibility and increase consistency in approach to geographical operations. Ensures facilities are maintained and operated in accordance with USAA standards.

Responsibilities

• Acts as USAA's brand ambassador at the Plano site , actively engaging at member and employee events , and cultivating strategic relationships with key community stakeholders to enhance USAA's reputation and fostering goodwill within the local area.
• Manages and oversees the Plano site's corporate contribution budget, ensuring responsible allocation of resources and adherence to budgetary guidelines. Tracks expenditures, analyzes budget variances, and provides regular financial reports to senior leadership.
• Empowers Plano site leadership and teams to operate with autonomy while ensuring adherence to USAA's strategic objectives and established directives. Fosters a culture of accountability and ownership while providing necessary guidance and support.
• Oversee the successful execution and integration of association-wide projects within the Plano region/site, ensuring on-time and within-budget delivery while minimizing disruption to ongoing operations. Collaborate with project managers to mitigate risks and ensure stakeholder alignment.
• Builds and oversees the Plano site's team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Minimum Education:
• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum Experience:
• 10+ years of experience as a Site Leader or GM overseeing a large workforce of approximately 500+ employees and contractors at a major site, preferably in Plano .
• Proven collaborative communication skills and ability to influence decisions at senior levels within USAA's complex organizational structure, specifically as applied to the Plano site.
• Proven capability to communicate effectively across all levels of the Plano site, from junior representatives to executive management, both within the site and across the broader organization.
• What Sets You Apart:
• As a resident of Plano for over 10 years , possesses extensive local knowledge and established deep connections with key officials , providing a strategic advantage

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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