Property Manager

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PROPERTY MANAGER Scanlans Property Management - £Competitive, aligned to experience and portfolio size - Home Based/Birmingham ROLE OVERVIEW We are looking for a Property Manager who can take full ownership of a portfolio of residential developments across Birmingham and the surrounding areas, delivering a high standard of service across all aspects of property management. You will act as the main point of accountability for your developments, responsible for service delivery, client relationships and long-term asset care. The portfolio has been structured to be manageable and sustainable, allowing you to focus on quality, consistency and proactive management. ROLE EXPECTATIONS This is a varied, multi-site role requiring strong organisation, sound judgement and confidence managing clients, residents and contractors. You will: Take full ownership of your portfolio, ensuring consistently high service delivery Build strong relationships with clients, residents and stakeholder groups including RMCs and RTMs Ensure effective communication across all developments, responding to queries in a timely and professional manner Manage budgets and work closely with accounts teams to ensure accurate financial control Source, appoint and manage contractors, ensuring works are delivered to the required standard and cost Ensure full compliance with Health & Safety, legislation and industry best practice Handle complaints and issues effectively, resolving them in a timely manner Identify opportunities for improvement and proactively manage risk across your portfolio WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Your developments are stable, compliant and well managed Clients trust you and see you as their main point of contact Communication across your portfolio is clear, consistent and proactive Budgets and financial management are accurate and well controlled Issues are identified early and resolved effectively HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Managing the day-to-day performance of your residential portfolio Carrying out site inspections to ensure standards are maintained Building strong relationships with clients, residents and contractors Attending meetings with clients, residents and stakeholder groups Overseeing contractor performance and project delivery Working with internal teams including accounts and operations Managing reporting and ensuring developments are running effectively You'll work from home, with regular site visits across your Birmingham-based portfolio and occasional travel to the office as required, trusted to manage your time and priorities effectively WHO THIS ROLE IS FOR This role suits someone who: Has experience in residential block/property management Is confident managing a portfolio independently Has strong client relationship and communication skills Is organised, proactive and able to manage multiple priorities Has a strong understanding of leasehold management and industry best practice Takes pride in delivering a high-quality service EXPERIENCE THAT HELPS Experience managing residential portfolios Strong understanding of leasehold legislation Experience working with RMCs, RTMs and resident groups Experience managing contractors and overseeing works Full UK driving licence TPI Associate membership (or willingness to work towards)

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