Head of Expansion

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Purpose in Every Position Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries-removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role-you're accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you'll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit Pebl is seeking a Head of Expansion to lead and drive net employee growth for our customers. Pebl's Account Management team owns the entire customer relationship after the initial sale and implementation. Account Managers serve as trusted advisors, commercial owners, product experts, and customer advocates responsible for helping customers successfully grow with Pebl. This leader will own the strategy, performance, and evolution of Pebl's customer growth engine, including retention, renewals, expansion revenue, executive relationship management, customer escalations, and overall customer health. Reporting to the CRO, this role will be responsible for driving Net Revenue Retention, expansion ARR, customer retention, and long-term customer value, while building a world-class, revenue-focused organization that scales with Pebl's growth. How You'll Make an Impact: 1. Revenue & Customer Growth Own Net Revenue Retention (NRR), renewals, and overall customer growth performance. Define and execute Pebl's customer growth strategy, including expansion, multi-product adoption, and strategic account development. Drive executive engagement and commercial outcomes across the customer base, including key renewals, expansions, and high-impact growth opportunities. Build predictable revenue forecasting and operating rhythms that drive accountability and sustainable revenue growth. 2. Customer Relationships, Retention & Risk Management Lead the Account Management organization responsible for all post-sale customer relationships and long-term customer success. Establish best practices for account planning, customer engagement, executive business reviews, and customer advocacy. Build team capabilities to effectively manage escalations, service issues, compliance concerns, delinquent accounts, and complex stakeholder environments. Ensure proactive identification and mitigation of customer risk while maintaining strong customer satisfaction and retention. 3. Product Adoption & Customer Value Ensure the Account Management team develops deep expertise in Pebl's platform, products, services, and global employment solutions. Drive customer adoption, utilization, and value realization across the customer lifecycle. Build enablement programs that strengthen product knowledge, consultative selling, and customer education. Partner with Product leadership to surface customer insights, influence roadmap priorities, and improve customer outcomes. 4. Organizational Leadership & Operational Excellence Recruit, develop, and retain a high-performing customer growth organization. Coach leaders and Account Managers to excel in relationship management, commercial execution, customer advocacy, and strategic account growth. Establish scalable operating models, performance frameworks, compensation structures, and career development pathways. Build a culture of accountability, ownership, continuous improvement, and customer obsession. 5. Executive Leadership & Business Strategy Serve as a key member of Pebl's revenue leadership team and help shape company strategy. Define customer segmentation, coverage models, and growth motions that maximize long-term customer value. Partner across Sales, Product, Operations, Finance, Compliance, Marketing, and RevOps to drive business outcomes. Represent the voice of the customer in strategic planning while identifying emerging market opportunities, monetization opportunities, and competitive insights. Why This Role Matters Pebl's long-term growth will be driven not only by acquiring customers, but by helping existing customers realize more value, expand globally, adopt more of our platform, and deepen their partnership with us. As we continue to scale, the existing customer base growth will increasingly contribute to the company's growth trajectory. This role will define and scale that growth engine-transforming Account Management into one of Pebl's most important strategic and commercial advantages. Our Commitment to You At Pebl, we're committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core o

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