Accounts Receivable Analyst (Collections)

Responsibilities

• Manage a portfolio of customer accounts, ensuring timely payment of invoices through proactive communication and relationship management.
• Develop and execute effective collection strategies to improve payment performance and meet cash collection targets.
• Partner closely with Commercial and other internal stakeholders to resolve disputes and support business objectives.
• Investigate outstanding balances, identify root causes of payment issues, and drive resolution with customers.
• Maintain accurate and up-to-date records of collection activities, customer interactions, payment commitments, and account status updates.
• Respond to customer inquiries via phone and email, delivering excellent service and ensuring prompt issue resolution.
• Support invoice management processes, including customer portal uploads and quality checks to ensure billing accuracy.

Requirements

• Technical diploma or bachelor's degree in accounting, Finance, Business Administration, or a related discipline preferred.
• Experience in accounts receivable specifically within collections; Shared Service Center experience is advantageous.
• Advanced English communication skills, both written and verbal.
• Working knowledge of ERP systems, preferably SAP, and strong proficiency in Microsoft Excel, including lookups and pivot tables.
• Strong problem-solving and analytical skills with the ability to make informed decisions using available data.
• High attention to detail, accountability, and the ability to manage multiple priorities while maintaining quality standards.
• About Lonza
• Ready to shape the future of life sciences?

Additional Information

Accounts Receivable Analyst Location: San Jose, Costa Rica Join Lonza as an Accounts Receivable Analyst and play a key role in supporting our financial operations and customer relationships. In this position, you will help drive cash collection performance, resolve customer account issues, and collaborate with cross-functional teams to ensure outstanding customer experience while contributing to Lonza's continued growth. What you will get: An agile career and dynamic working culture. An inclusive and ethical workplace. Compensation programs that recognize high performance. A variety of benefits dependent on role and location.

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Company Intel

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