Senior Developer (ServiceNow) SPM Module

Responsibilities

• Lead technical design and development of ServiceNow solution using App
• Engine and CSM components
• Own solution architecture, configuration standards, and coding guidelines
• Review and approve technical designs, scripts, integrations, and data models
• Guide developers and integration specialists during build and defect
• resolution
• Ensure minimal customization and maximum use of OOTB ServiceNow
• capabilities
• Support data migration and integration design decisions
• Coordinate with QA during SIT/UAT to resolve defects
• Support release planning, cutover, and go-live activities
• Configure and customize ServiceNow applications, including forms, lists, UI
• Policies, UI Actions, and workflows
• Develop, test, and maintain scripts such as Business Rules, Client Scripts,
• and Script Includes following ServiceNow best practices
• Build and enhance automation using Flow Designer, including approvals and
• notifications
• Support Service Portal configuration, widgets, and basic portal customizations
• Assist in integration development using REST/SOAP APIs and outbound web
• services as required
• Analyse, troubleshoot, and resolve defects identified during SIT and UAT
• Support data migration activities, including data load validation, reconciliation,
• and post-migration fixes
• Perform unit testing and support defect fixes during release cycles
• Participate in technical design discussions and provide input on feasibility and
• effort estimation
• Ensure adherence to coding standards, performance guidelines, security
• controls, and documentation practices
• Required Skills:
• Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script
• Includes
• Experience with integrations (REST/SOAP, MID Server)
• Knowledge of ServiceNow security, roles, ACLs
• Experience in government / regulated environments is a plus
• Hands-on experience with ServiceNow App Engine development
• Strong working knowledge of JavaScript and Glide API
• Experience with update sets, deployments, and environment management
• Practical experience in CSM modules implementations
• Certifications (Mandatory)
• ServiceNow Certified Implementation Specialist - Customer Service
• Management (CSM)/SPM
• ServiceNow Certified System Administrator (CSA)
• Additional Requirements
• Hands-on experience in App Engine and CSM
• Resource must be based in and work from Noida ODC (BCA-approved
• location)
• Exposure to ATF (Automated Test Framework) or AutomatePro
• Educational Qualification
• Bachelor's degree (B.Tech / BE) in Computer Science, Information
• Technology, Electronics, or related engineering discipline is required
• Master's degree (M.Tech / MCA or equivalent postgraduate qualification) is
• preferred
• Relevant Servicenow certifications will be an added advantage

Additional Information

Experience: 4-7 years (ServiceNow), 3+ years in lead role Module Expertise - SPM Role Overview: In addition to the responsibilities of the 'ServiceNow Developers', the Senior Developer will also be responsible for end-to-end technical ownership of the client implementation on the ServiceNow platform, ensuring solution quality, performance, and adherence to best practices.

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