Service Delivery Manager

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, Engineering, Project Management, or a related discipline.
• 5-8 years of experience in software delivery, programme management, project management, Agile delivery, or product delivery roles.
• Proven experience leading end-to-end software delivery across the full Software Development Lifecycle (SDLC).
• Demonstrated experience as a Delivery Manager, Programme Manager, Agile Delivery Lead, Scrum Master, or similar leadership role.
• Strong understanding of Agile, Scrum, and modern software delivery methodologies.
• Experience managing delivery roadmaps, project schedules, milestones, dependencies, and multiple concurrent workstreams.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to engage both technical and business audiences.
• Strong risk management and problem-solving capabilities, with experience proactively managing delivery risks and issues.
• Good understanding of software governance, compliance, regulatory requirements, and quality assurance processes.
• Experience working closely with software engineering teams and sufficient technical knowledge to understand delivery dependencies and technical constraints.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Professional certifications such as PMP , Certified ScrumMaster (CSM) , Certified Scrum Product Owner (CSPO) , SAFe , PRINCE2 , CITPM , or equivalent.
• Proven track record delivering large-scale, enterprise, or mission-critical digital transformation programmes.
• Experience managing multiple cross-functional teams, vendors, and senior stakeholder groups.
• Strong understanding of enterprise software delivery, govern

Additional Information

Delivery & Programme Management Lead end-to-end delivery of software products and digital solutions, from initiation and planning through implementation, deployment, and post go-live support. Define and manage product scope, objectives, delivery plans, milestones, dependencies, and timelines to ensure successful project outcomes. Develop and maintain delivery roadmaps, working closely with the Project Management Team (PMT) to align priorities, resources, and schedules. Ensure all deliverables meet agreed scope, quality, budget, compliance, and timeline expectations. Monitor programme health, delivery performance, and project progress, providing regular updates to senior leadership and key stakeholders. Identify, assess, and proactively manage delivery risks, issues, dependencies, and change requests, escalating where appropriate. Stakeholder & Team Leadership Serve as the primary liaison between business stakeholders, the PMT, engineering, design, and operations teams. Facilitate clear communication of project status, risks, decisions, and delivery progress across all stakeholders. Build strong relationships with business and technical teams to ensure alignment on priorities, expectations, and delivery objectives. Foster a collaborative, accountable, and high-performing delivery culture across cross-functional teams. Mentor Delivery Managers, Scrum Masters, and project teams to strengthen delivery capability and Agile maturity. Agile Delivery & Scrum Master Responsibilities Champion Agile delivery methodologies and Scrum best practices across delivery teams. Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. Support Product Owners and engineering teams in backlog prioritisation, requirement clarification, and sprint execution. Remove delivery impediments and enable teams to deliver efficiently and effectively. Drive continuous improvement initiatives to enhance delivery performance and team productivity. Technical Delivery & Governance Work closely with engineering teams to ensure technical delivery remains on track, resolving dependencies and delivery blockers. Coordinate cross-functional workstreams across engineering, design, operations, and business functions. Ensure compliance with governance, regulatory, security, and quality standards throughout the delivery lifecycle. Oversee release planning, implementation governance, operational readiness, production deployment, and post-implementation stabilisation. Support operational coordination and transition activities where an Operations Manager is not assigned. Strategic Programme Leadership Lead the delivery of large-scale, enterprise, or mission-critical programmes comprising multiple concurrent workstreams. Establish programme governance frameworks, reporting structures, delivery standards, and executive reporting. Manage enterprise-level risks, dependencies, resource planning, and delivery trade-offs. Coordinate delivery across multiple vendors, partners, and internal teams. Support organisational planning, resource allocation, portfolio prioritisation, and strategic delivery initiatives.

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Company Intel

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