Patient Access and Flow Lead

About the role

The Patient Access and Flow Lead is responsible for facilitating timely patient flow throughout the hospital, ensuring essential tasks related to admissions, discharges, and transfers are completed efficiently. This role serves as a critical link between clinical teams, bed allocation, and discharge planning to reduce bottlenecks, especially during peak demand periods. The Patient Access and Flow Lead actively coordinates and expedites tasks to optimize hospital capacity and reduce patient wait times, supporting overall patient flow efficiency.

Responsibilities

• Process Improvement Initiatives (10%): Participate in hospital-wide initiatives to improve patient flow, including rapid process improvement workshops, and collaborate with interdisciplinary teams to implement best practices.
• Supporting Surge Capacity Activation (20%): Assist in the activation and operation of surge protocols during high demand or Code Gridlock situations, including opening overflow beds and working with managers on staffing and resources.
• Improving Communication and Transparency (25%): Act as a central communication point among clinical units, diagnostic departments, and administration, attending daily rounds to identify and address flow bottlenecks.
• WHAT YOU BRING:
• Bachelor's degree in Nursing, Health Administration, or a related field required.
• Certification in Lean or Six Sigma methodologies preferred.
• 3 to 5 years' experience in a healthcare environment, with a focus on bed management, patient flow, or clinical coordination is required.
• Experience working in high-demand settings like Emergency Departments or Command Centres.
• Experience in a centralized operations role within a hospital environment.
• Collaborative working relationship with an interprofessional health care team.
• Effective communication and counselling skills
• Strong commitment to Patient and Family Centred Care
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Demonstrates a strong patient and customer focused philosophy in all interactions
• Possess the ability to implement strategies that effectively facilitate change.
• Demonstrates clinical decision-making and organizational skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
• Regular and reliable attendance is an expected requirement of this position.
• Use of Artificial Intelligence (AI)
• Health & Safety Workplace Responsibilities
• It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section

Benefits

Additional Information

Job Category: Leadership Hospital Location: Newmarket ON Job Type: Permanent, Part time Number of Positions: 1 Minimum - Maximum Hourly Rate: $64.94 - $77.20 Why Join Our Team? A people-first workplace environment that prioritizes belonging, wellness, and psychological safety. Hybrid, virtual, and in-person working environment (where applicable). Progressive health and dental benefit plans. HOOPP pension plan with employer and employee premium sharing. Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships. If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

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