Onboarding Coordinator

Benefits

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Behavioral Framework - a leading provider of ABA therapy to children diagnosed with autism - is looking for a - is looking for an experienced Onboarding Coordinator. Behavioral Framework Highlights: Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community. We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve. Ranked on the Inc. 5000 list for 3 consecutive years. 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the Behavioral Health Center of Excellence. The Onboarding Coordinator is responsible for managing and administering the company's employee onboarding program, ensuring a smooth transition for new talent into the company. This includes extending warm welcomes, coordinating training, monitoring training progress, handling onboarding paperwork and credentialing, and facilitating effective communication between new employees and internal teams to ensure their success. Essential Functions Manage, coordinate, and administer new employee onboarding program. Schedule and conduct new hire orientation and training. Maintain communication with new employees through onboarding, training, and placement to ensure new employees are supported and welcomed to the team. Coordinate, track, and report on training progress to include: o Provide access to the 40-hour training program for each new hire with deadline for completion. o Monitor new hire progress with 40-hour training completion and identify new hires who will not meet the deadline in a timely manner. o Coordinate with new hires to schedule their RBT certification exams. Follow up on exam days to obtain exam results. Gather all employment paperwork, information, and required certification before start date to ensure compliance with legal regulations and insurance requirements (e.g. I9 verifications, background checks, credentialing, training and certifications are complete); Prepare onboarding kits. Set up new hire accounts and schedules in the practice management system. Submit, track and troubleshoot credentialing applications for MD Medicaid providers. Act as a liaison to employees and collaborate with internal teams on training, certification, employment paperwork, and credentialing progress. Monitor new hire turnover and retention rates. Develop and maintain relationships with new employees to identify opportunities, answer questions, ensure a smooth new hire transition and help our distributed workforce remain connected. Gather candidate experience feedback from new hires. Performs other related duties as assigned. Competencies Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Customer Orientation - Demonstrates concern for satisfying one's external and/or internal customers; quickly and effectively solves customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; finds ways to measure and track customer satisfaction. Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Demonstrates attention to detail. Meets Deadlines. Consistently completes tasks, projects, and assignments on time. Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events. Works well under stress. Judgment - exhibits sound and accurate judgment; supports and explains reasoning for decisions. Critical Thinking - Proactive anticipation of issues; develops solutions. Teamwork - Exhibits objectivity and openness to others' views and ideas; gives and welcomes feedback; contributes to building a positive team spirit; puts success of practice above own interests. Interpersonal Relationships - Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control. Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; reads and interprets written information. Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively. Knowledge, Skills, Experience Outstanding organizational and leadership skills. Excellent interpersonal skills with good negotiation tactics. Excellent verbal and written communication skills. Ability to create and implement onboarding strategies. Proactive and independent with the ability t

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