Procurement Services Team Lead

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Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Supply Management, Level B Job Title Procurement Services Team Lead Department Procurement Services | Financial Operations | VP Finance and Operations Compensation Range $6,747.50 - $9,701.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date June 4, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. This position is subject to the satisfactory completion of required background checks Job End Date Ongoing Hybrid work: This position is eligible for a hybrid work arrangement, with the expectation that the successful candidate will work on-site at the UBC Vancouver campus on a regular basis. At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Description Summary The Procurement Services Team Lead is responsible for motivating and managing the buyers and procurement & logistics processors; leading the community of practice for buyers at Faculties/Admin Units; ensuring a detailed understanding of the procurement and RFx needs of the Faculty/Admin Units; and ensuring compliance with the Service Level Agreements. The role will proactively manage and oversee operational issue resolution, ensuring the outcomes and service delivery levels are met, intervening if required. The Team Lead will ensure that all policies, KPIs, processes, audit, and regulatory requirements are met and will cultivate a service-delivery environment focused on customer-centric process excellence. Organizational Status Reporting to the Procurement Services Manager, the Procurement Services Team Lead will manage a team of buyers and procurement & logistics processors and will provide expert guidance and support to ensure the team is able to meet the requirements of the clients. The role will partner closely with the Sourcing team and the Procurement Partnership team and is expected to build strong working relationships with faculty, administrative units, and other key stakeholders across the University community. Work Performed - Manages the day-to-day activities of Buyers co-located in Faculties/Admin Units and ensures the buyers are motivated and engaged. - Manages the day-to-day activities and workload of the Procurement & Logistics Processors located centrally, ensuring they are providing a high level of customer service and are achieving established service levels. - Co-leads the community of practice for Buyers with the other Procurement Services Team Lead to share experiences, identify ways to gain efficiency and ensure best practice, understand any changes to process/procedure, and develop a roadmap to improve buying practices, etc. - Coaches, mentors, and provides clear directions to ensure staff are trained and provide high levels of collaboration. - Focuses on customer services and ensures the highest level of customer service is provided by the procurement services team. - Liaises with Procurement Partners to assess and deliver Faculty/Admin Unit needs. - Manages the escalation and resolution of issues related to procurement services for the Faculty/Admin Unit with a co-located buyer. - Drafts and communicates new policies and procedures as well as training material relating to the procurement process and related areas. - Develops service level agreements and supports the development of targets and key performance indicators related to Procurement Services. - Provides the necessary metrics to the Procurement Services Manager and regularly reports out on the status of the assigned KPIs and internal Service Level Agreements. - Partners with other resource managers/change agents to identify opportunities for significant process enhancements and/or efficiency improvements related to procurement, compliance, and user experience. - Works with appropriate groups to design/develop/roll out continuous improvement plans. Consequence of Error/Judgement The Procurement Services Team Lead plays an important role in the implementation and operation of procurement services for a wide range of client groups. These units include academic units with responsibility for teaching and scholarship, and administrative units responsible for the efficient, cost-effective delivery of a wide range of services and proc

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