Senior Success Guide, Salesforce Platform/Core Clouds - French or German Speaking

Responsibilities

• Deliver 1:1 Expert Coaching Sessions and respond to Success Requests under defined engagement models
• Provide practical best practices and technical guidance across core product capabilities
• Assist customers with configuration questions, troubleshooting, and adoption blockers
• Support adoption and value realization for customers across assigned segments
• Escalate complex scenarios appropriately and collaborate with senior team members
• Maintain accurate case notes, documentation, and follow-ups in internal systems
• Participate in team enablement, shadowing, and certification efforts
• Stay current on Salesforce releases and product updates
• Complete all required company and role-based ACT courses on schedule
• Required Qualifications
• 2+ years of relevant experience in customer success, technical support, consulting, or a technical customer-facing role
• Foundational experience with Salesforce or related enterprise software
• Strong problem-solving mindset and desire to learn complex products
• Customer-first, consultative communication style
• Ability to explain technical concepts clearly to non-technical audiences
• Strong written and verbal communication skills
• Ability to manage multiple requests, prioritize effectively, and meet commitments
• Fluency in French or German is mandatory for this position

Requirements

• Experience with the Salesforce Core Platform or Business Intelligence tools , analytics, reporting solutions.
• Salesforce certifications (or active pursuit of a certification)
• Experience supporting customers in a SaaS environment
• Exposure to data modelling, reporting, or dashboarding concepts
• French or German Speaking
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Success Guide team help customers realize value from Salesforce products by delivering timely, high-quality 1:1 guidance and best practices. This role focuses on supporting customer adoption through Success Requests and Expert Coaching Sessions while building strong product expertise and consultative skills. Success Guides work closely with customers and internal partners to answer technical questions, unblock adoption challenges, and help customers move forward with confidence. This role is ideal for someone who enjoys problem-solving, learning deeply, and growing into a trusted customer advisor. Success Guides operate within defined engagement models and Global Guide Standard Operating Procedures (SOPs), with support from Senior and Principal Guides as they build expertise, confidence, and impact. Overview of the Role Customer Enablement: Help customers understand and adopt Salesforce products through clear, actionable guidance 1:1 Engagement Delivery: Deliver Success Requests and Expert Coaching Sessions with consistency and quality Product Growth: Develop strong foundational expertise in assigned products and continuously expand knowledge Customer Experience: Contribute to positive customer outcomes, satisfaction, and confidence in using Salesforce Operational Excellence: Execute work reliably and efficiently in alignment with Global Guide SOPs Collaboration: Partner effectively with Success Managers, Support, and peers to deliver cohesive customer experiences Continuous Learning: Actively participate in enablement, Trailhead, and on-the-job learning opportunities

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