IT Operations Lead
External
Quantware · DelftPrepare for this interview
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About the role
QuantWare is building the world's most powerful quantum processors to solve humanity's greatest challenges. We do this with our unique VIO™ technology, the only QPU architecture that breaks the hardware barriers that have held quantum computing back, unlocking the path to MegaQubit quantum processors. With VIO, we are paving the way for the hyper-scale quantum computers that will change the world. And delivering on that vision demands people who don't shy away from tackling the hardest challenges of our time. That's where you come in! As our first IT Operations Lead , you'll lead the design, implementation, security, and ongoing management of the company's IT and information security environment from the ground up. This includes overseeing all end-user devices (desktops, laptops, peripherals), infrastructure, security, and the management of external IT service providers. The role also involves providing strategic and hands-on support to ongoing technology initiatives, including the implementation of a new ERP system. You will work closely with internal stakeholders, external vendors, and leadership to ensure that our technology backbone is secure, reliable, and scalable
Responsibilities
- IT Operations & End-User Management
- Manage and maintain all company desktops, laptops, and related hardware/software.
- Oversee user accounts, device setup, and access control systems.
- Ensure reliable and secure network connectivity across offices and remote access services.
- Develop IT processes and documentation (onboarding, asset management, support workflows).
- Deploy and manage information security tools on end-user devices.
- Vendor & Outsourced Partner Management
- Select, onboard, and manage the outsourced IT services provider.
- Define service level agreements (SLAs), track performance, and ensure high-quality service delivery.
- Manage software licensing, hardware procurement, and vendor relationships.
- Infrastructure & Systems
- Oversee internal IT infrastructure (networking, servers, backup systems, VPN, etc.).
- Support the integration of SaaS and cloud-based solutions across departments.
- Partner with the ERP implementation team to align infrastructure and access requirements.
- IT Security & Compliance
- Enforce and contribute to IT security policies, access controls, and data protection measures.
- Implement endpoint protection, monitoring, and incident response processes.
- Ensure compliance with relevant standards and regulations (e.g., GDPR, best practices).
- Strategic IT Development
- Evaluate and recommend IT solutions that align with the company's growth and digital roadmap.
- Plan and budget for IT resourcing, balancing immediate priorities with long-term scalability.
- Act as a trusted advisor to leadership on all IT technology-related topics.
- Your profile
- 5+ years of experience in IT administration or infrastructure roles, in a scale-up company.
- Strong hands-on experience managing desktops (Windows, macOS), SaaS tools, and cloud environments.
- Proven experience managing IT vendors or outsourced service providers.
- Good understanding of IT security best practices and compliance frameworks.
- Excellent organizational, problem-solving, and communication skills.
- Ability to work independently and strategically as the company's first IT professional.
Requirements
- Experience supporting or integrating ERP systems (e.g., Microsoft Dynamics, etc.).
- Previous experience with MDM (Mobile Device Management) solutions such as Microsoft Intune, JAMF, Kandji, and Federation of IdP (identity management) such as Google Workspace, Okta, OneLogin, or other SSO solutions.
- Familiarity with business supporting SaaS services such as GCP, AWS, GitHub, Hubspot, Slack, or Personio.
- Prior experience in a manufacturing, technology, or hardware-focused environment.
- IT Project management experience or certifications a plus(e.g., CITM, CMiT, ITIL).
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