Partner Operations Analyst

About the role

As a Partner Operations Analyst, you will fuel the growth of our global partner ecosystem by turning operational complexity into an exceptional partner experience. Acting as the critical bridge between partners, channel sales leaders, and IT, you will own the governance, incentives administration, and systems refinement that allow our network to thrive. Your mission is to eliminate friction points and ensure high data integrity, directly impacting global channel revenue velocity and partner satisfaction.

Responsibilities

• Champion the Partner Experience: Own the operational support lifecycle for partners and Partner Account Managers (PAMs), resolving inquiries regarding incentives and platform access while identifying systemic trends to permanently improve satisfaction metrics.
• Govern Program Integrity: Evaluate and manage high-impact partner program exception requests-such as tier changes and payout attributions-collaborating with channel leadership to enforce policy compliance while maintaining business agility.
• Administer Global Incentive Programs: Reconcile and validate complex performance data across Salesforce and Google Sheets, partnering directly with Finance to ensure precise, audit-ready, and timely incentive payouts.
• Drive Systems and Process Automation: Collaborate with IT engineering teams to isolate bugs, eliminate workflow bottlenecks, and execute User Acceptance Testing (UAT) for system enhancements that scale partner portal capabilities.
• Deliver Actionable Operational Insights: Engineer recurring and ad hoc data models to provide channel stakeholders with clear visibility into exception trends, operational risks, and process efficiency gains.
• WHAT YOU BRING
• Operations & Channel Expertise: Strong foundational knowledge of partner ecosystems, channel sales workflows, or revenue operations, with a proven ability to interpret and enforce program policies fairly.
• Analytical Problem Solving: Mastery of data manipulation within Excel or Google Sheets, alongside experience navigating Salesforce (SFDC) or partner portals to track compliance and resolve operational errors.
• Cross-Functional Influence: Clear, concise communication and stakeholder management skills, with the ability to comfortably align Finance, Sales, and technical IT teams around operational solutions.
• Governance & Audit Mentality: Exceptional attention to detail, with a knack for validating data sets, identifying risk trends, and maintaining documentation for audit readiness.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave.
• #LI-ONSITE
• WHAT YOU CAN EXPECT FROM US:
• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
• ACCOMMODATIONS AND ACCESSIBILITY:
• Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.
• OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
• Join us and bring your

Benefits

Additional Information

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at purestorage? Share your experience