Executive Director of Connected Care

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Pay Range:$104.25 - $146.27 The Executive Director of Connected Care is a newly created leadership role within the Southeast Alaska Regional Health Consortium (SEARHC). This high-impact position is responsible for leading and overseeing all facets of patient access across the ambulatory enterprise, while collaborating with a broad range of operational and strategic stakeholders throughout the organization. The Executive Director will have a wide span of control, with accountability for all aspects of patient access. This includes direct oversight of patient support center operations, referral management (scheduling, communication), provider and resource template management, and the execution of consumer-driven models of care. In this role, the Executive Director will maintain strong partnerships with clinical operations, technology, and revenue cycle leaders, establishing and managing bilateral service level agreements and shared operating standards across these functions. The position reports directly to the Chief Operating Officer (COO) of SEARHC and includes multiple matrixed reporting relationships. This role is intentionally designed for a senior working leader. SEARHC needs someone who can define the enterprise Connected Care and ambulatory access vision, build the roadmap to get there, and help execute the work in a lean, relationship-driven environment. The successful candidate will bring strategic judgment to set the direction, operational experience to know what it will take, and a hands-on orientation to help teams build workflows, solve problems, and sustain progress. Since Connected Care will affect how work is designed, staffed, governed, and experienced across the ambulatory enterprise, this leader must be highly effective at bringing people along. Success will depend on the ability to engage stakeholders early, develop solutions with meaningful input from the people closest to the work, communicate the reason for change, and build enough trust that leaders and teams are willing to adopt new ways of working. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key functions and accountabilities of the job: Operates as both a strategic leader and hands-on builder, moving fluidly between enterprise access design, implementation planning, stakeholder alignment, and practical execution support. Serves as an internal subject matter expert on patient access strategy, operations, and technology across related domains such as scheduling, schedule template management, referral management, patient communications (omnichannel strategy), and care coordination. Participates in annual and periodic strategic planning for the organization while leading and maintaining an annual enterprise access performance plan. This includes providing global direction for access strategy by developing short- and long-term patient access performance targets while identifying and executing on mission-critical programmatic needs and projects. Develops the long-term Connected Care and ambulatory access roadmap in partnership with key stakeholders, including clinical operations leaders, providers, community leaders, technology, revenue cycle, finance, and frontline teams. Translates shared input into a practical implementation plan that defines sequencing, resources, governance, workflows, staffing implications, technology dependencies, and performance expectations. Sponsors administrative aspects of the governance model (Consortium Access Governance Group) related to patient scheduling, care coordination, and referral management; develops operating principles and ensures translation of operating principles to workflows and ongoing monitoring. Articulates and executes initiatives to improve ambulatory access operations, with a focus on capacity, scheduling, patient throughput, and patient digital self-service. Partners with IT, clinical operations, revenue cycle, and frontline users to define technology-enabled workflows that are operationally sound, patient-centered, and realistic for local teams to adopt. Serves as the operational translator between business needs and technology design, ensuring that EHR, telephony, CCaaS, referral management, template, digital access, and reporting decisions support the Connected Care model. Brings a working knowledge of ambulatory clinic operations to access design, including provider capacity, appointment availability, template design, referral flow, front desk workflows, patient communications, care team handoffs,

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