Director, Site Operations, EMEA

Responsibilities

• Direct and maintain the campus preventive maintenance and work order programs.
• Schedule, coordinate, and oversee maintenance vendors and contractors during planned maintenance activities and break/fix events.
• Ensure personnel safety whilst protecting the facility's critical infrastructure and assets.
• Develop, review, and maintain MOPs, SOPs, and EOPs in accordance with Vantage standards and industry best practices.
• Ensure all maintenance activities are performed in accordance with approved procedures and Mission Critical Facility work rules.
• Conduct periodic technical and quality reviews to ensure procedures reflect current industry standards, regulatory requirements, and safety guidelines.
• Ensure the campus remains fully compliant with all applicable regulatory, customer, and internal requirements.
• Manage and continuously improve site reliability, availability, and continuity of service.
• Evaluate system performance and implement cost-effective improvements to improve operational efficiency and reliability.
• Assess campus co

Benefits

Additional Information

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules within our data centers. The team is staffed 24x7 onsite with Critical Facilities Engineers (CFEs) working across shift patterns to ensure the continuous operation of critical infrastructure. The Site Operations team is the face of Vantage to our customers and is responsible for ensuring business continuity, operational excellence, and the successful delivery of customer outcomes across our campuses. Our culture expects and rewards team performance that engages directly with customers while maintaining the highest standards of safety, reliability, and service. Position Overview The Director, Site Operations is responsible for the overall leadership, operational performance, and strategic direction of one or more data center campuses. This role provides leadership to a team of Critical Facilities Engineers (CFEs) and/or manager-level leaders operating within a 24x7 mission critical environment. The Director will partner closely with Reliability Engineering, Design Engineering & Construction, Security, ICT, Customer Success, and other cross-functional teams to ensure the safe, reliable, and efficient operation of the campus whilst delivering an exceptional customer experience. This individual will be accountable for operational excellence across the campus, including infrastructure reliability, customer satisfaction, people leadership, business continuity, compliance, capacity planning, vendor management, and budget ownership. The Director, Site Operations will play a key role in supporting campus growth, driving continuous improvement initiatives, and ensuring operational readiness for future expansion. This is an onsite leadership position based at our LHR data center campus in London and is not a remote role. Essential Job Functions Lead the operations and engineering functions across the campus to ensure the safe and effective operation of all critical building systems and infrastructure. Provide leadership and direction to a team of Critical Facilities Engineers and/or managers operating across a 24x7 environment. Foster a high-performance, customer-focused culture that promotes teamwork, accountability, continuous improvement, and operational excellence. Ensure availability, reliability, and capacity targets are achieved and maintained across all assigned facilities. Deliver a world-class customer experience and ensure customer issues are resolved quickly, efficiently, and professionally. Serve as the senior operational leader for the campus and act as a key point of escalation during operational incidents and emergency situations. Ensure all personnel are appropriately trained and qualified to safely operate, maintain, and repair critical electrical and mechanical systems. Ensure the implementation and consistent application of Vantage policies and standards relating to safety, security, quality, compliance, and information systems. Contribute to site crisis management planning and ensure business continuity processes are maintained, tested, and continuously improved. Partner with cross-functional teams to support customer installations, operational readiness activities, and future campus expansion initiatives. Drive operational excellence initiatives focused on reliability, efficiency, sustainability, and continuous improvement.

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