Digital Program Manager (DPM)

Responsibilities

• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
• Oversee customer account management, including formal communications of product updates and roadmaps
• Travel to client sites for project kickoffs, training sessions, and other key project activities
• Leverage AI tools to streamline and optimize day-to-day responsibilities
• Analyze customer data to ideate and recommend new features and enhancements
• Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
• Identify and develop new business opportunities with existing clients
• Need-to-Haves:
• Strong understanding of SaaS business models and large-scale software implementation projects
• Experience working at a financial institution or fintech company
• Excellent communication and negotiation skills
• Technical understanding of fintech products
• Experience working with agile engineering and design teams

Requirements

• Customer-facing experience at an early-stage company
• Previous experience in a product or customer-facing role at a fintech or FinServ company
• Experience with data analysis tools such as SQL
• Familiarity with project management tools, customer success software and CRM systems
• A collaborative, entrepreneurial spirit
• And finally, a brief overview of Glide's benefits package:
• 💸 Competitive Compensation:
• As this role can be eligible for remote employees, the base salary range is $140,000 - $155,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!
• ❤️ Wellbeing Credits (for US employees)
• Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
• 🥗 Lunch on us (for US employees)
• We're huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries. No one goes hungry around here :)
• 🌴 Unlimited PTO and Sick Days
• We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.
• 💼 Hybrid Working Environment
• We're an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture-ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.

Benefits

Additional Information

👋 Welcome to Glide! At Glide we're reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You'll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We're looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world , and we're hoping you can help us do that!

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