Assistant Manager/Operations Executive

Responsibilities

• Operations & Service Execution
• Assist in managing the daily operations of All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice.
• Supervise service teams during shifts to ensure smooth operations and adherence to service standards.
• Coordinate with kitchen and support teams to ensure timely, accurate, and consistent service delivery.
• Support manpower planning, duty roster preparation, and shift deployment.
• IDDSI & Nursing Home Meal Services
• Support the implementation and compliance of IDDSI standards within nursing home foodservice.
• Ensure proper handling, labelling, and service of texture-modified diets in accordance with residents' dietary requirements.
• Work closely with nursing staff, dietitians, and kitchen teams to ensure accurate and safe meal delivery.
• Monitor meal service to minimize errors and ensure resident safety.
• Guest & Resident Experience
• Uphold high service standards across restaurant, bar, and in-room dining operations.
• Deliver respectful, patient, and empathetic service to nursing home residents.
• Address guest and resident feedback promptly and escalate issues where necessary.
• Team Supervision & Training
• Supervise, guide, and motivate service staff during daily operations.
• Assist in training staff on service standards, IDDSI awareness, food safety, and hygiene practices.
• Ensure compliance with SOPs, operational guidelines, and company standards.
• Compliance, Safety & Hygiene
• Enforce food safety, hygiene, and workplace safety standards across all operations.
• Ensure proper sanitation and safe handling of food, equipment, and service areas.
• Assist in maintaining documentation for audits, inspections, and internal compliance checks.
• Administrative & Reporting Support
• Support the Restaurant Manager in preparing daily reports, operational checklists, and inventory monitoring.
• Assist in cost control initiatives, including waste reduction and labour efficiency.
• Act as Duty Manager when required.
• Job Requirements
• Diploma or Degree in Hospitality, Food & Beverage Management, or a related field.
• Minimum 3-5 years of relevant experience in restaurant or hospitality operations, with at least 1-2 years in a supervisory role.
• Experience in healthcare, nursing home, or IDDSI-compliant foodservice will be an added advantage.
• Good understanding of food safety, hygiene standards (e.g., HACCP), and workplace safety practices.
• Strong leadership, team supervision, and interpersonal skills.
• Ability to work in a fast-paced, multi-service environment (restaurant, bar, in-room dining, and healthcare setting).
• Good communication skills, with the ability to interact effectively with guests, residents, and cross-functional teams.
• Service-oriented mindset with a patient, empathetic, and professional approach when dealing with elderly residents.
• Able to work shifts, weekends, and public holidays as required.

Additional Information

Job Summary The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the All-Day Dining restaurant, In-Room Dining, Bar, and Nursing Home foodservice operations, including IDDSI-compliant meal services. This role focuses on operational execution, team supervision, compliance with food safety and healthcare standards, and delivering consistent, high-quality dining experiences across all service areas.

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