Associate Provisioning Analyst

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• LogicMonitor is looking for a detail-oriented and process-driven Associate Provisioning Analyst to support centralized provisioning operations.
• As an Associate Provisioning Analyst, you'll be empowered to learn SaaS operations, work cross-functionally, use AI-enabled tools responsibly, and contribute to process improvements that support speed, accuracy, and automation.
• Here's a closer look at this key role:
• Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.
• Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.
• Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.
• Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.
• Support audits, SLA tracking, reporting, case volume analysis, and process documentation.
• Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.
• Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.

Requirements

• 0-2 years of experience in SaaS operations, provisioning, sales operations, customer operations, order management, support operations, or a related role.
• Bachelor's degree in business, Engineering, Information Systems, Computer Science, Operations, or equivalent practical experience.
• Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools.
• Strong attention to detail and ability to follow structured processes accurately.
• Ability to manage multiple requests, prioritize work, and meet defined turnaround times.
• Strong written and verbal communication skills with the ability to work cross-functionally.
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Familiarity with Generative AI, with the ability to effectively prompt and produce desired outputs
• Demonstrated ability to leverage AI tool

Benefits

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