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Product Manager

External
make logoMake · Pristina, Kosovo
Full-timeOn-site2w ago
AccessibilityMoveObservability
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Responsibilities

  • Shape the product strategy and roadmap for observability and helping customers understand, monitor, and debug their business processes at scale.
  • Identify and prioritize opportunities to improve visibility into automation performance, health, and data flow across the platform.
  • Lead the development of capabilities that connect Make to observability and alerting ecosystems
  • Drive AI-augmented product practices across the team, accelerating discovery, synthesis, and decision-making
  • Collaborate with an Engineering Manager and a Product Designer to drive discovery, experimentation, and delivery.
  • Champion the customer perspective by translating usage data, support signals, and direct engagement into clear, actionable product decisions.
  • Drive a culture of continuous improvement: think big, ship iteratively, and learn fast.

Requirements

  • 5+ years of experience in a product management role in SaaS, with a focus on continuous discovery and data-informed decision-making.
  • Understanding of observability concepts: monitoring, logging, metrics, alerting, and tracing.
  • Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor or similar) to accelerate product workflows. You're excited about pushing the boundaries of AI-augmented product development.
  • Entrepreneurial thinking, proactive and collaborative with strong communication skills, able to bridge technical depth and business impact.
  • Understanding of process automation and workflow orchestration.
  • Bachelor's degree in computer science, information systems, business, or equivalent practical experience
  • Excellent written and verbal fluency in English.
  • Hands-on experience with low-code/no-code automation, integrations, or no-code platforms is a plus.

Benefits

🩺 Health insurance with Eurosig🧠 Mental health support with access to an independent counsellor🏝 Extra 4 days of vacation on top of statutory entitlement🏋️ Gym support up to € 20/ month (€ 240/ year) for fitness memberships☂️ Life insurance ( 2× annual base salary coverage)🫶 Employee Assistance Program for you and your family👨👩👧👦 Enhanced parental leave:100% paid for at least 24 weeks ( primary caregiver)1 00% paid for at least 12 weeks ( supporting caregiver)🍼 Option to extend family leave with unpaid time off ( up to 18 months total)#careeratmake#LI-DL1What we stand for:🤝 We roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together.🚀 Customer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact.⚽ Game on! - We take extreme ownership, move fast, and embrace change as opportunity.For more, feel free to check out our Life at Make Instagram , Meet-up page , or YouTube to get a sense of the vibe.Accessibility and Candidate NoticesHealth insurancePaid time offParental leave

Additional Information

Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are looking for a Product Manager to join a team focused on observability and intelligence for Make. In this role, you'll help customers understand what's happening across their AI and automation landscape, making it easier to monitor, debug, and act on data at scale.

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