People Services Specialist - 2nd Shift

Benefits

Additional Information

Primary Function of Position: As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of the HR department. Responsible for handling escalations and advanced inquiries that require more specialized support. The specialist will provide best-in-class customer service for designated client groups responding to the needs and requests of the organization and supporting the delivery of HR programs and execution of HR processes. Some specialist roles may be focused on on-site support while others may focus on supporting specific areas such as Total Rewards, Compliance, Exit Administration, Global Mobility, and other areas of specialization as deemed needed. Essential Job Duties: May act as on-site HR Specialist and escalation point for resolution of cases unable to be resolved via People Services Representatives. Supports employees face-to-face in locations with larger groups of employees and/or where onsite support would be needed due to language skills, limited access to desktops, etc. Assist employees with understanding resources and tools available via self-service in HR systems to build capability of leaders and employees Conducts case intake and triage, monitors inquiries/cases to ensure timely and quality responses, assigns case to appropriate team (e.g., COE, ER, Legal, Compliance) and escalates case concerns for client groups to relevant subject matter experts (SMEs) Identify gaps in service delivery/programs/policies and escalate to appropriate team - COE, HRBL, etc. Support translation needs, as needed, for HR resources, systems & communications Execution of Global Mobility policy in partnership w/ the "care team" Local vendor coordination for daily operations, including acting as a liaison on behalf of employees Assist with processing of accommodations / flexible working arrangements and return to work Provide data trends related to case volumes and response times and completion reporting Facilitate ongoing upskilling and training of People Services team members related to process changes/programs Regularly review support materials for People Services Representatives and update accordingly and maintain accurate and effective documentation practices while adhering to document retention policies, employee files, etc. Represent People Services in projects, system implementations, improvement and enhancements to new and existing HR applications, reports, business processes, and coordinate within Services team for project task execution as needed Support execution and delivery of standard reports for client group based on business needs, identify and communicate ad hoc data needs as applicable Provide in-person guidance for people leaders on how to transact key manager processes, access tools, and navigate systems Support the onsite delivery and execution of annual / recurring HR programs and process, including but not limited to performance and compensation planning and talent planning/development initiatives. Actively participate in continuous improvement efforts to increase effectiveness and efficiency of the People Services organization (e.g., process improvements, process flows). Assist with the execution of People Services internal controls by supporting the integrity of employee record and HR system and services related data. Engage with Digital Experience team to develop, enhance, and educate employees on self-service content. Update People Services Knowledge Base and support the delivery of in person HR systems support/training when required. Provide regional specific support as required based-on country/region specific needs. Regularly prepare, review accurate and effective documentation which may include wet signature documents requiring HR support / communication to customers to ensure consistency in consultation with HR compliance, HRBLs for process / procedure / policy changes. Responsible for ensuring compliance with local laws and regulations. Periodic opportunities to volunteer/support local business cultural and recognition initiatives. Supports the identification, prioritization, and communication of site needs or areas of opportunity to appropriate service delivery teams and/or HR Business Leader (HRBL) Supports Exit administration and sends offboarding documents to employee (i.e., equipment returns, exit checklist); receives and closes out signed agreements; ensures agreements are sent to Payroll for processing Support preparation of documents, processing of separations and other severance related administration and hard copy documents as needed for compliance purposes Support management of local training records for compliance purposes Obtain signatures, audit data, follow up on outstanding/past due training a

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Company Intel

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