Assistant Manager - Operations - Telecommunications
External
Wnsglobalservices144 · Cape Town, South AfricaPrepare for this interview
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About the role
We are looking for experienced TL's to join our team based in Claremont. This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement. Ensure best use of systems and technology to deliver effectively and efficiently. Growth and development of team through coaching, regular review of performance, recognition and motivation. Essential - A Matric/Grade 12 Certificate Experience Required 2 year experience as a call center team leader Telecoms experience preferred The call centre currently operates between 8am and 6pm 7 days a week.
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Company Intel
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