Reservation and Call Center Executive (Capella Connects)

About the role

Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated departments/personnel Pass on requests in a timely and accurate manner to appropriate colleagues Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents Enter all sales booking and group contracts on a timely basis Create and maintains reservation records by date of arrivals Prepare letters of confirmation Process cancellations and modifications and promptly Process and monitor advance deposits/prepayment on reservations Talent Profile: Strong customer service skills Strong verbal and written communication skills Ability to communicate in English and Chinese fluently Willing to work a flexible schedule including weekends Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Additional Information

Position Overview The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

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Company Intel

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