Technical Training Specialist III

Requirements

• Experience with learning platforms and analytics tools; Docebo strongly preferred.
• Demonstrated success measuring learning effectiveness beyond completion rates, including adoption metrics, confidence signals, and behavioral change indicators.
• Hands-on exposure to AI-enabled learning or enablement tools and emerging AI applications in training contexts.
• Experience collaborating with instructional design or enablement teams to refine content based on live facilitation insights.
• Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.
• Refinement options available if needed:
• Adjust bullet density (condense or expand any section)
• Shift tone toward more senior, more technical, or more neutral register
• Enrich ATS keywords for facilitation, enablement, or AI-related skills
• Add a role title or seniority context line above the Summary
• Pay Transparency Statement:
• US Base Salary Range: $86,600.00 - $112,500.00
• Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
• In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
• Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
• *In no case will your pay fall below applicable local minimum wage requirements .

Benefits

Additional Information

Job Description: Job Description Summary Deliver high-impact, in-person and virtual training experiences focused on learner application, confidence, and adoption of Vertex products and solutions. Facilitate learning through discussion, inquiry, scenario-based exercises, and guided practice across diverse professional and technical audiences. Adapt facilitation in real time based on learner signals, observed gaps, and diagnostic questioning to guide learners toward independent problem-solving. Leverage AI-assisted tools - including LMS analytics, AI copilots, and content intelligence platforms - to personalize learning, identify trends, and continuously improve facilitation strategy. Partner with Instructional Design, Enablement Services, Product, and AI teams to align training delivery to measurable outcomes including readiness, adoption, and sustained performance. Capture facilitation insights and contribute to the continuous improvement of training content, enablement pathways, and AI-driven learning experiences. Travel to deliver training at client sites, regional centers, and conferences (up to 40%). Required Qualifications 6+ years of experience delivering live, high-impact training to professional or technical audiences in SaaS or enterprise technology environments. Mastery of adult learning theory, facilitation-based instructional strategies, and real-time learner diagnosis. Demonstrated ability to translate complex technical concepts into practical, scenario-based learning experiences. Proficiency applying enablement frameworks focused on readiness, adoption, and measurable performance outcomes. Comfort leveraging AI-assisted tools to enhance training effectiveness, personalize reinforcement, and surface learner insights. Exceptional verbal communication, executive presence, and demonstrated confidence to lead, challenge, and coach learners. Bachelor's degree in Education, Training, Business, Technology, or a related field, or equivalent experience.

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