Technical Support Manager

Requirements

• Work Experience : 5+ years of technical support or related work experience, including 2+ years of team management experience (preferably in fintech, digital currency, or payment-related industries).
• Professional Skills :
• Proficient in computer operation and common technical tools, able to quickly understand and troubleshoot common technical problems (such as system operation, network, blockchain-related basic technical issues).
• Familiar with technical support processes and tools (ticketing system, remote assistance tools, etc.), with the ability to guide the team to handle complex technical issues.
• Comprehensive Capabilities :
• Excellent team management, communication, and coordination skills, able to effectively lead the team to complete work goals.
• Strong sense of responsibility, good pressure resistance, and the ability to handle emergency technical problems efficiently.
• Proficient in oral and written English, able to communicate with international users/partners smoothly.
• Education Background : Bachelor's degree or above in computer science, information technology, electronic engineering, or related majors; relevant professional certifications (such as ITIL, CompTIA) are preferred.
• Preferred Qualifications （加分项）
• Have experience in technical support management in digital currency, payment, or blockchain-related industries.
• Familiar with digital currency trading platforms, blockchain technology, or payment system technical support.
• Have experience in building and optimizing technical support teams and systems.

Additional Information

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

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