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Patient Success Specialist

External
natera logoNatera · Remote
Full-timeRemoteToday
CRMProcess ImprovementSalesforce
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Responsibilities

  • Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
  • Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
  • Manage inbound calls and live chats to deliver timely and effective assistance.
  • Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
  • Maintain accurate and detailed records of patient interactions using Salesforce CRM.
  • Identify and escalate potential issues to ensure timely resolution.
  • Contribute to process improvement initiatives to enhance the patient experience.

Requirements

  • Strong interpersonal and communication skills.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Proficiency with Salesforce CRM and standard office applications.
  • Empathy and a patient-centered approach to service.
  • Previous experience in customer service, healthcare, or related fields is a plus.
  • Spanish-speaking is a plus
  • Remote USA
  • $24.46 - $30.58 USD
  • OUR OPPORTUNITY

Benefits

For more information, visit www.natera.com .If you are based in California, we encourage you to read this important information for California residents.Link: https://www.natera.com/notice-of-data-collection-california-residents/For more information:BBB announcement on job scamsFBI Cyber Crime resource pageHealth insuranceDental insuranceVision insurance401(k)Remote work options

Additional Information

Job Title: Patient Success Specialist Job Summary: We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery. The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives.

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