Customer Experience Coordinator (Fixed-term)

About the role

As a Customer Experience Coordinator , you will join our global Customer Experience Team and serve as a key point of contact for customers across DACH region. You will deliver professional support across phone, email, and live chat while contributing to operational excellence through documentation and workflow updates. To resolve issues efficiently, you will collaborate cross-functionally with Sales, Order Experience, Technical Support, Repairs and Logistics teams to resolve issues efficiently. This role is central to creating a consistent, high‑quality customer journey and ensuring smooth daily operations. You will support process mapping as the team transitions into a more centralized structure, actively contributing to improvements that enhance service delivery. Success in this role is measured through customer satisfaction , accuracy , communication quality, and your ability to collaborate effectively across teams. Please note: This is a full‑time, fixed-term (1 year) , and onsite role (4-5 days per week, from 9am to 6pm) based in Östermalm, Stockholm . In this role you will: Provide professional and knowledgeable support to customers, including Speech & Language Therapists, educators, families, and partners, via phone (Telavox), live chat and Salesforce. Log and manage customer cases accurately in Salesforce. Maintain and update instructions, templates, and documentation together with Quality Assurance and Sales Operations teams. Share insights from customer interactions to support service improvements and customer satisfaction. Manage quotes, pre‑sales communication, and renewals in alignment with pricing and licensing guidelines. Support customers with TD Snap for Schools and MyTobiiDynavox enrollment, setup, and general queries. Assist Account Managers with scheduling demonstrations, clinic days, assessments, and training sessions. Support trial and loan coordination, CRM hygiene tasks, and workflow or automation improvements.

Requirements

• Ideal candidates will bring:
• Experience in customer‑facing roles with ability to handle multiple complex customer inquiries and work cross‑functionally in a fast‑paced setting.
• Strong stakeholder management skills with ability to provide clear, professional and consistent communication.
• Excellent written and spoken communication skills with professional fluency in English ( C2 level ) are required. Proficiency in German is highly valued.
• Problem‑solving skills with ability to make decisions confidently when needed.
• Digital proficiency and the ability to learn and adapt quickly to new systems. Experience with CRM systems is required; Salesforce proficiency is a plus.
• Apply today!
• We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.
• Where we stand:
• We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
• Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

Benefits

Additional Information

Why join us? We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives . At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

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