Service Supervisor

Responsibilities

• Team & Operations Management
• Lead and supervise field service engineers/technicians.
• Schedule and coordinate service visits and dispatch jobs efficiently.
• Monitor & improve key metrics like response times and resolution rates.
• Technical Escalation & Support
• Provide guidance on installation, troubleshooting, preventive maintenance.
• Serve as the escalation point for complex technical issues.
• Customer Relationship Management
• Act as the main point of contact for clients on service matters.
• Manage escalations, ensure service satisfaction, and maintain strong client relationships.
• Conduct site visits to monitor performance and promote service enhancements.
• Service Planning &Documentation
• Manage spares inventory and ensure proper documentation of service activities.
• Review and approve service reports,
• SOP, DHR - maintenance
• Safety, Compliance & Training
• Enforce safety standards and conduct field audits.
• Drive compliance with internal protocols and industry regulations.
• Identify training needs and upskill the team.

Requirements

• Education :
• Diploma or Higher Nitec in Electrical, Mechanical, Mechatronics, or related field.
• 2-4 years in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SIIX-AGT MEDTECH PTE. LTD.? Share your experience