Senior Team Leader, Customer Service

Benefits

Additional Information

Leads and develop the managed team, through proactive training, coaching, mentoring, professional development and performance feedback. Processes and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for strategic accounts. Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments and Customer. Ensures and provides quality service to both internal and external customers.Builds and maintains ongoing relationships with customers. Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist. Serves as communication link between customers and sales team to assure customer's needs are met. Initiates meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc. Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick. CR02

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lsi? Share your experience