Director, Partner Success

Responsibilities

• The responsibilities below are split into two groups: those you own directly as the Director, and those your team of Partner Success Managers owns day-to-day under your leadership.
• Director Responsibilities
• Build and Lead a Healthy & Effective Team: Lead, mentor, and grow a small team of Partner Success Managers. Recruit and retain top talent, set clear goals, coach toward growth, and cultivate an inclusive environment where people do the best work of their careers.
• Own Senior Partner & Stakeholder Relationships: Serve as the senior point of contact for Blizzard game team and Battle.net leadership. Build executive trust, set the tone for how the platform partners with game teams, and step in on the highest-stakes or most sensitive partner situations.
• Set Integration Direction with Solutions Architects: Partner with Solutions Architect leadership to define how integrations are scoped, prioritized, and delivered. Align the two functions, resolve cross-team blockers, and hold overall accountability for healthy, durable integrations.
• Shape Release Roadmaps & Platform Strategy: Maintain a forward-looking, portfolio-level view of release roadmaps for game team and platform leadership. Use the insight your team gathers from owning game team relationships to inform platform feature and integration strategy.
• Ambassador for the Platform: Represent the Battle.net platform to the game teams, and represent their needs back to the platform. Advocate for solutions that serve players, game teams, and the long-term health of the ecosystem.
• Manage Organizational Complexity: Navigate competing priorities, ambiguity, and many simultaneous launches across the portfolio. Bring structure and clarity to the team and its partners where others see chaos.
• Drive Change & Develop Work Systems: Identify gaps in how the team and its partners operate, and build the processes, tools, and systems that scale. Lead change thoughtfully and bring others along.
• Nurture a Healthy Development Environment: Champion the practices, communication, and culture that allow game teams and the platform to collaborate effectively and ship with confidence.
• Partner Success Team Responsibilities
• Own Day-to-Day Game Partner Relationships: Serve as the primary point of contact for assigned game teams. Build trust, understand each team's goals and constraints, and ensure Battle.net consistently shows up as a reliable, value-adding partner.
• Shepherd Game Team Requests Through Development: Champion game team requests by pushing them through the platform intake process, then shepherd each request through development. Track dependencies, manage progress, and report back to game teams so they always know where their requests stand.
• Plan and Execute Partner Initiatives: Apply traditional technical program management craft to plan and execute the initiatives driven by partner requests. Define schedules, milestones, dependencies, and risks, and drive cross-functional execution from kickoff through delivery.
• Plan Integrations with Solutions Architects: Partner directly with the Solutions Architects to ensure integrations are scoped, recommend platform features and integration paths, and plan deprecations for assigned game teams.
• Drive Game La

Additional Information

Blizzard Entertainment creates iconic worlds and epic entertainment experiences for millions of players around the globe. Behind every launch, every update, and every piece of content delivered through Battle.net is a team that makes it possible for our game teams and platform to move together as one. That team is Partner Success. We are looking for a Director, Partner Success to lead the team that serves as the connective tissue between Blizzard's game teams and the Battle.net platform. Partner Success Managers are elite technical program managers who partner with game teams and Battle.net teams to launch PC, console, and mobile content across the Battle.net ecosystem, from alphas and betas to global launches, while owning the end-to-end relationship and integration journey that makes those launches successful. In this role, you will own the holistic studio-to-platform partnership. Your team is the primary point of contact for game teams, responsible for ensuring integrations are scoped, recommending platform features and integration paths, and shepherding every release from intake through launch. You will set the standard for how game teams experience Battle.net. You will lead integrations in close partnership with the Solutions Architects (SAS) in Platform Integrations. Where your team owns the studio relationship, the SAs serve as the engineering arm: the first line of engineering support, the integration point of contact for technical execution, and the providers of white-glove engineering support. Together, your two functions form the backbone of healthy, reliable integrations across the platform. This role reports to the Senior Director, Platform Operations, Battle.net & Online Products.

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