Customer Success Manager

Requirements

• A university-level of thinking and a strong understanding of IT infrastructure, without needing to be hands-on
• Experience in customer-facing or commercial roles such as customer success, account management or consultative selling
• The ability to steer group discussions, read social dynamics and follow up one-on-one when needed
• Ability to navigate complex environments and get things done
• Confidence to balance empathy with strategic direction, especially when standardisation causes resistance
• A proactive mindset and the ability to define your own approach to customer success and continuous improvement
• Experience in cross-functional collaboration within Enterprise-size companies (desirable)
• Who you will work with
• Any questions?
• If you have any questions about the job, you can reach out to Chantal Verhagen, Talent Acquisition Specialist, via +316 30272713 and chantal.verhagen@nn.nl .

Benefits

Additional Information

As a Customer Success Manager, you will help shape how internal IT services are adopted, valued and trusted across NN Group. This is a new role with real freedom to define customer success in a complex, high-impact environment. What you are going to do In this role, you will be a true jack-of-all-trades, operating at the intersection of technology, strategy, and people. You will bring structure to complexity, connect internal clients with engineering teams, and turn diverse signals into clear directions during moments of change. You will also: Act as the primary point of contact for a defined group of internal customers Act as the voice of the customer internally, sharing feedback and driving change to improve products and services Build and maintain trusted advisor relationships with customers and chair customer boards on performance, priorities and improvement Prepare and organize C-level customer meetings Drive adoption of infrastructure services based on customer use cases through alignment sessions and clear communication Initiate or contribute to change initiatives aimed at improving customer experience and our internal ways of working What we offer you NN Group invests in an inclusive and inspiring work environment, with benefits that support your development and well-being: Salary depending on your knowledge and experience between €6,378 and €8,504 gross for 36 hours a week 13th month and holiday allowance are paid with your monthly salary 27 vacation days for a 5-day working week and three Diversity Days A modern pension administered by BeFrank Plenty of training and learning opportunities NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled Allowances for setting up your home office and for internet use

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