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Service Desk Analyst

External
Anduril logoAnduril · Fort Collins, CO
$67K–$88K/yrFull-timeOn-siteToday
AWSComputer VisionJiraLinuxMATLAB
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About the role

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril's inventory and asset management program.

Responsibilities

  • Provide on-site and remote technical support for software and hardware.
  • Handle tickets in the Jira Service Management system.
  • Identify persistent problems and recurring failures and escalate to the engineering team.
  • Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
  • Inventory and Asset management of all endpoint hardware.
  • Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
  • Identify knowledge articles and SOPs for end users and internal IT.
  • Assist with ongoing operational improvements and implementation projects as needed.
  • REQUIRED QUALIFICATIONS
  • A minimum of 3+ years of experience in a service desk technical role.
  • Excellent knowledge of PC and Apple hardware.
  • Extremely detailed oriented.
  • Excellent customer service.
  • Excellent communication skills.
  • Experience with a ticketing system and managing a ticket queue.
  • Must participate in a weekly on call rotation.
  • Must be able to travel if necessary.
  • Eligible to obtain and maintain an active U.S. Secret security clearance.

Requirements

  • Experience with Linux.
  • Experience with AWS Virtual Workspaces.
  • Experience with MDM.
  • US Salary Range
  • $67,000 - $88,000 USD

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .Protecting Yourself from Recruitment ScamsTo ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.Please always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com .Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com . Your proactive caution is invaluable in protecting your personal information and upholHealth insuranceVision insuranceRemote work optionsEquity / stock options

Additional Information

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

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