IT Systems Administrator

About the role

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers - helping them improve their qua

Requirements

• 4+ years of experience in IT administration, systems administration, or a similar role and with a minimum of 2+ years of managing projects independently
• Experience supporting both Mac and Windows devices.
• Proficiency with Google Workspace (G Suite).
• Strong working knowledge of computer systems, hardware, and software.
• Experience with MDM, RMM, endpoint security, VPN, and device management tools.
• Experience supporting remote or distributed teams.
• Demonstrated ability to effectively troubleshoot technical issues while providing exceptional customer service and clear communication to technical and non-technical audiences.
• Excellent organization, attention to detail, and problem-solving abilities.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Startup or high-growth company experience.
• Relevant IT certifications.
• Why Join Us:

Benefits

Additional Information

We are seeking an experienced IT Systems Administrator to join our growing team at Transfr! This is a unique opportunity to be part of a fast-growing organization and have a direct impact on the technology infrastructure, systems, and employee experience that support our distributed workforce. The ideal candidate is a proactive problem-solver with strong technical expertise, who thrives in a fast-paced environment, enjoys balancing strategic projects with hands-on support, and is passionate about delivering exceptional service. They are highly organized, technically skilled, and able to communicate complex technical concepts to non-technical users with clarity and empathy. As an IT Systems Administrator, you will own the administration, optimization, and support of Transfr's IT environment, including endpoint management, employee onboarding and off boarding, hardware procurement, software administration, and help desk operations. This role is pivotal in helping scale our technology operations while ensuring employees have the tools and support they need to be successful. You will have a direct impact by helping us take our current processes, operational framework, and IT practices to the next level, working closely with cross-functional teams in a fast-paced, ever-evolving startup environment as the primary point of contact for internal software and hardware support. Location : This position is 100% Remote and can sit anywhere in the US but will need to be able to support core EST business hours. The base salary range for this position is $110,000 - $125,000. Actual compensation may vary based on factors including experience, skills, education, location, and internal equity considerations. This role may also be eligible for bonus, company variable compensation and equity program. Day-to-Day Responsibilities: Propose and implement solutions for long-term IT project work (e.g. software transitions, implementation of new IT software and processes, etc.) Review hardware fixes and coordinate hardware and software purchases. Identify best-in-class machines for targeted price point and functionality. Manage all new hire credentialing for new employees. Set up and manage internal support and service including system ownership. Lead configuration and management of IT software for a distributed workforce (MDM, RMM, antivirus, VPN, etc.) Test software and hardware to evaluate ease of use and whether the product will aid users in performing work. Create user-training manuals and procedures to help increase the efficiency of the employee onboarding and off boarding processes. Train employees on software and hardware. Provide IT help desk support for Transfr staff.

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