Academic Services Administrator - Fixed Term Contract

About the role

As a Student Support Advisor, you'll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital-first service, you'll play a key role in ensuring students feel heard, supported and guided to the right help at the right time. You'll manage a varied caseload, offering structured support through assessment, triage and one-to-one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience. As an Academic Services Administrator, you'll support the delivery of core academic operations within the Academic Services Hub. Working across a range of workstreams including quality assurance, assessment, governance and timetabling you'll help ensure processes run smoothly, accurately and in line with regulatory requirements. This role sits at the centre of the student lifecycle, providing consistent administrative support and contributing to a reliable, student-focused service.

Responsibilities

• Provide day-to-day administrative support across academic operations, ensuring tasks are completed accurately and on time
• Process and maintain records within university systems, in line with data protection and governance requirements
• Support assessment and progression activity, including preparing documentation, handling data and taking notes at boards where required
• Assist with quality assurance and regulatory processes by preparing and organising information in line with guidance
• Contribute to governance activity through agenda preparation, paper collation and tracking actions
• Respond to routine queries from students and colleagues, offering clear information and escalating issues where needed
• Work collaboratively with colleagues across Academic Services to support a consistent and effective service

Requirements

• Experience in an administrative or service-based role, ideally within an office, education or regulated environment
• Strong organisational skills, with the ability to manage your workload and meet deadlines
• Accuracy and attention to detail, particularly when working with data, systems and records
• Confidence using systems, databases or spreadsheets to manage and process information
• Clear and professional communication skills, with a helpful and approachable manner
• An interest in learning new systems and processes, and working as part of a supportive team
• There are two positions available: a 4-month fixed-term contract and a 6-month fixed-term contract.
• We encourage early applications, as we may close the advert ahead of the stated deadline if we receive a high volume of interest .
• Why BIMM University
• We are a values led organisation, meaning our core values underpin all that we do:
• Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.
• In addition to joining a committed and dedicated team, you will have access to:
• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package
• We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
• How To Apply
• Interested in this opportunity, click apply and you will be redirected to our careers page to complete your application.

Additional Information

Academic Services Administrator - Fixed Term Contract Location : Bristol Salary : £25,640 - £27,040 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

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