Billing and Collections Executive

About the role

We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases. Billing Calculate and update monthly and projected billing in the corresponding file. Issue invoices in Argentina using the ARCA system. Issue invoices through the Receita Federal for operations in Brazil. Coordinate invoice issuance from Mexico via the local office. Issue invoices for the U.S. entity using Chargebee. Enter new clients and configure plans, discounts, and specific terms in Chargebee. Email invoices to clients. Upload and submit invoices through clients' designated portals. Collections Actively follow up on outstanding payments. Record received payments in the billing file. Reconcile payments across various bank accounts. Record and maintain updated payment terms for clients. Customer Care Manage inquiries received through the billing email inbox. Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients. Sales Assistant Handle vendor onboarding: complete forms, send documentation, and register on client portals. Keep customer and contract databases up to date. General Administrative Tasks Execute general administrative tasks as required, such as: Managing commission payments for the sales team/partners. Saving and organizing collection data. - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - 2+ years of experience in billing, collections, or accounting roles. - Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal). - Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!). - Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting. - Experience using billing and subscription platforms like Chargebee is highly desirable. - Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable) - High attention to detail and organizational skills. - Strong communication and customer service abilities. - Team player, but able to work independently and proactively . ● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. ● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use. ● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. ● Soft Hybrid Work: We meet once a week in our office, the rest of the time you can work remotely from wherever you like!

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