Manager, Warehouse Systems

About the role

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new company operating at the intersection of collectibles and technology. Backed by world-class investors, sports & entertainment properties, and operators, we are reimagining the collectibles industry for the 21st century. As part of the broader Fanatics ecosystem, we leverage a global digital sports platform with 900+ partnerships and 80+ million fans. Our Manufacturing Systems team enables scalable, efficient, and data-driven operations across manufacturing, fulfillment, and distribution. Role Summary Fanatics Collectibles is seeking a Manager, Warehouse Systems to lead the implementation, optimization, and ongoing support of our warehouse technology ecosystem at our Sunnyvale facility. Reporting to the Senior Manager of Manufacturing Systems, this role will serve as a key partner to Fulfillment, Relics, and Autos teams, driving operational excellence through systems, process improvement, and hands-on problem solving. This individual will play a critical role in onboarding and owning our Logistics WMS, acting as the primary point of contact with the vendor, and leading configuration, customization, and continuous improvement efforts. This role will also be heavily involved in the future ERP integration and implementation, ensuring seamless connectivity between warehouse operations and enterprise systems. This is a highly cross-functional, hands-on role ideal for someone who thrives in fast-paced environments and enjoys building, improving, and scaling operational systems.

Responsibilities

• Problem Solving & Operational Support
• Act as the first line of support for warehouse system issues, troubleshooting and resolving problems impacting fulfillment operations
• Partner closely with Fulfillment, Relics, and Autos teams to identify root causes and implement scalable solutions
• Support day-to-day warehouse operations through system expertise, ensuring minimal disruption and maximum efficiency
• Process Improvement & Cross-Functional Partnership
• Serve as a strategic partner to warehouse operations, identifying opportunities to improve workflows, accuracy, and throughput
• Translate business needs into system configurations and process enhancements
• Drive continuous improvement initiatives across fulfillment processes, leveraging WMS capabilities
• Support potential Allen warehouse operations as needed, ensuring alignment across sites
• WMS Ownership
• Lead implementation, configuration, and administration of Logistics WMS
• Serve as the primary point of contact with the WMS vendor, managing communication, issue resolution, and enhancements
• Own account setup, user management, and system administration
• Design, build, and maintain custom workflows and configurations to support evolving operational needs
• Lead and execute system testing (UAT), audits, and validation processes
• Develop and deliver technical training to end users and drive system adoption
• Systems Integration & Implementation
• Play a key role in the integration of WMS with upcoming ERP systems, ensuring data accuracy and process alignment
• Support broader system implementations, upgrades, and enhancements across the warehouse tech stack
• Collaborate with internal engineering and external vendors on integrations and data flows
• Hardware & Warehouse Technology Support
• Support warehouse hardware including handheld scanners, label printers, and related devices
• Ensure proper setup, maintenance, and troubleshooting of warehouse technology infrastructure
• Within the First 6 Months, You Will...
• Lead or support the successful implementation of a Logistics WMS
• Establish yourself as the primary WMS owner and vendor contact
• Build strong partnerships with Fulfillment, Relics, and Autos teams
• Identify and implement workflow

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