Help Desk

Requirements

• The job duties of the Help Desk Specialist are as follows:
• Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.
• Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
• Provide basic instructions on how to use services to both external and internal customers.
• Active and transferable U.S. government issued TS/SCI with FSP security clearance is required.
• T-Rex Overview

Benefits

Additional Information

T-Rex is looking for a fully cleared Help Desk Specialist to work on a program in the Fort Meade, Maryland area in support of the Intelligence Community.

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Company Intel

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