International Professional Services Manager

Responsibilities

• Location: Australia
• Travel: 60% travel across Australia and NZ
• Serve as the primary technical lead for Dedrone deployments, owning delivery from post-sale through full operational readiness. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
• Act as a subject matter expert across Axon's Real-Time Awareness (RTA) suite, supporting Fusus, Drone as First Responder (DFR), and related integrations.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement, Radio Frequency (RF) coverage, and overall operational design
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Collaborate cross-functionally with Sales, Product, and Engineering to support customer outcomes and continuous improvement
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in Proof of Concepts (POCs), including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.
• What You Bring
• 3-5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (relevant remote pilot certification or equivalent required, or ability to obtain within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment
• Benefits that Benefit You
• Competitive salary and pension
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big wi

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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