Customer Sales Associate
External
Trane Technologies · Wood Dale, ILPrepare for this interview
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Responsibilities
- Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
- Partners with customers to grow sales by identifying related products or add on extensions.
- Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
- Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
- Interact with customers both on the phone and in person.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
- Assists with warehouse/inventory management work as needed.
- Flexibility to work overtime/weekends, as required.
Requirements
- H.S. Diploma or General Education Degree (GED)
- Inside sales, retail, or related experience
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
- Annual Base Salary Range or Hourly Base Pay Range:
- $44,300.00 - $67,970.00 Compensation Type:
- Exception Hourly Incentive Eligible:
- Yes Sales Commission Eligible:
- No
- Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
- Safety Sensitive Role:
- Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
Benefits
Additional Information
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days)
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